wohnrevier - Terms and Conditions.

Our General Terms and Conditions

1. Cancellations; non-se of the apartments

1.1.

 The contract covering the rental of an apartment (hereinafter referred to as “apartment contract”) with Högner GmbH & Co. KG (hereinafter referred to as “wohnrevier”) can be cancelled by the customer in accordance with this Clause No. 1, as long as no special provision was agreed concerning this in the apartment contract:

1.2.

 For short-term stays (bookings up to 27 nights), cancellations are free when wohnrevier is notified at least 3 days before the agreed check-in date. If wohnrevier is notified of cancellations at a later time:

  • Cancellations received less than 3 days before the agreed check-in date: The customer is liable for payment of 40% of the agreed accommodation price
  • Cancellations received on the agreed check-in date or later are not possible.
1.3.

 For long-term stays (more than 27 nights), cancellations are free when wohnrevier is notified at least 6 days before the agreed check-in date. If wohnrevier is notified of cancellations at a later time:

  • Cancellations received less than 6 days before the agreed check-in date: The customer is liable for payment of 40% of the agreed accommodation price.
  • Cancellations received on the agreed check-in date or later are possible when a 14-day notice period is given. Cancellation is free after the 14-day period has elapsed; otherwise, the customer remains liable for payment of the agreed accommodation price.
1.4.

 In cases where the customer remains liable for payment of the accommodation price despite non-use of the apartment, wohnrevier must deduct the value of the expenditures saved and any benefits acquired by wohnrevier through an alternative utilization or use of the apartment, in particular its rental in exchange for payment. In cases of a cancellation by the customer, the customer retains the right to provide evidence that the expenditures saved and the benefits acquired by wohnrevier are bigger than that taken into account in the reduced accommodation prices according to Clauses No 1.2 and No. 1.3.

1.5.  Cancellations must be made in writing.

 

2. Payment

2.1.

 The accommodation price plus the costs of any additional services booked must be paid before arrival. For stays of more than 30 days, the accommodation price and the costs of any additional services booked for each calendar month is to be paid in advance.

2.2.  Unless another agreement has been reached with regard to payment methods, wohnrevier is authorised to charge the customer’s credit card with the price of accommodation and the costs of any additional services booked on the date payment becomes due, and to pre-authorise the cost of accommodation and the cost of any additional services booked on that credit card 8 calendar days before payment is due. If it is not possible to pre-authorise the credit card, wohnrevier has the right to cancel the apartment contract without notice if the customer, despite an appropriate extended deadline being set by wohnrevier, does not make it possible for the due accommodation price and the due costs of additional services booked to be pre-authorised on the credit card.

 

3. Apartment provision, handover and return: transfer of use to third parties; maximum booking duration; careful use of the apartment; centralised fire alarm system; pets and smoking forbidden; purpose of the stay and cancellation without notice by wohnrevier.

3.1.

The apartment contract only gives the customer the right to use the booked apartment if they have paid the sum due for the agreed booking period by the beginning of the booked period or if wohnrevier has been able to pre-authorise this sum on the customer’s credit card.

3.2

 Guests have access to booked apartments from 2pm on the agreed check-in date.

3.3.

 Apartments must be vacated by 10am on the agreed check-out date.

3.4.

 The customer shall not allow third parties to use the apartment, and re-letting the apartment is explicitly forbidden.

3.5.

 An apartment can be booked for a maximum stay of 25 weeks, i.e. 175 days.

3.6

 The customer must treat the apartment and its furnishings with care. No animals may be kept at wohnrevier. In cases of soiling that go beyond what can be expected through careful use, wohnrevier is entitled to have the room cleaned at the customer’s cost.

3.7.

 Any electronic devices brought by the customer must meet current safety standards and may be used in accordance with the general duty of care.

3.8.

 In the interests of guest safety, wohnrevier is connected to a fire alarm receiving centre. When a fire alarm is activated, this triggers an immediate fire service and police deployment. In cases of negligent or intentional triggering of the fire alarm, wohnrevier is entitled to pass on the costs of the fire service deployment.

3.9.

 Smoking is not permitted in wohnrevier in the interests of the wellbeing and comfort of all our guests. If customers do smoke in the apartments, they must pay a sum of €300.00 to cover the resulting cleaning costs. wohnrevier retains the right to prove that the costs were higher. The customer retains the right to prove that no damage or value depreciation occurred, or that this came to less than €300.00.

3.10.

 The customer may only make use of the apartment for the purpose agreed for the stay. The purpose of the stay and the usage of services provided by wohnrevier must not be such as could endanger the public reputation of wohnrevier. If the customer has booked the apartment while stating false information regarding material circumstances, which relate in particular to their person or the purpose of their stay, wohnrevier has the right to cancel the apartment contract without notice.

 

4. Liability of wohnrevier

4.1.

 Wohnrevier is liable for damages for which it is responsible arising from injury to life, limb or health. wohnrevier is liable for other damages if they relate to a wilful or grossly negligent breach of duty or to a wilful or negligent breach of wohnrevier’s material contractual obligations, for which the claim for damages due to breaches of material contractual obligations are limited to foreseeable damages that are typical for this kind of contract. No distinction is made between a breach of duty by wohnrevier and a breach of duty by one of wohnrevier’s legal representatives or agents. Other than this, all other claims to damages by the customer are excluded unless stated otherwise in this Clause No. 4.

4.2.

 Wohnrevier is liable for property brought onto the premises by the customer in accordance with the legal regulations. If this liability for the loss of or destruction or damage to the property brought onto the premises, for which wohnrevier or wohnrevier’s staff are responsible, is for an unlimited amount in accordance with the legal regulations, this liability is limited to wilful or gross negligence on the part of wohnrevier or persons representing wohnrevier.

4.3.

 If the customer is provided with a parking space, this does not represent a safekeeping agreement, not even if the parking space is provided in exchange for payment. In cases of loss or damage to vehicles parked on the premises of wohnrevier and their content, wohnrevier is only liable in accordance with the previous Clause No. 4.1.

 

5. Data protection

5.1.

 The party responsible with regard to data protection law is Högner GmbH & Co. KG.

5.2

 The customer’s personal data is only collected, processed and used for the purposes of establishing, executing or ending the contract. This data will only be processed and passed on to third parties if this is necessary to carry out the contractual relationship existing between wohnrevier and the customer. The data will therefore – if necessary – be passed on to the customer’s credit card company for billing purposes. No other data will be passed on to third parties.

5.3.

 This contract is subject exclusively to German law.

5.4.

 The place of jurisdiction is Munich if the customer is a registered trader.